ShippingAll orders are shipped via UPS or FedEx freight services to the United States and Canada and originate from LaPaz, Indiana.
Claims, Damages, and ShortagesShortages and damages must be reported within 15 days of receipt of goods. Please check order immediately upon receipt. If a problem exists, please call toll free and provide us with invoice number, date of shipment and any other pertinent information, or fax claim sheet included in your order so we can facilitate a solution. Solutions will be presented as replacements or credits. Questions regarding payment of affected invoices should be directed to the accounts receivable department. Please check packing materials carefully to avoid accidentally discarding small parts or pieces.
Count your boxes carefully and only sign for the number of boxes you receive. Check our packing list and see if you received the right amount of boxes. Occasionally one box out of a shipment will come a day or two later. If there is damage to a box, you must note it on receiving from UPS or FedEx. Failure to do so can nullify your claim. Call your local UPS or FedEx office for a claim number and keep shipping boxes for inspection. All returns must have authorization from claims department or customer service. All returns will have a 15% restocking fee charged and the customer will be responsible for return freight if the error is not ours.