Conditions of Use


Minimum Order

Our Initial order minimum is $250. Orders under the minumum are subject to a $15 surcharge.

Reorder Minimum

Our reorder minimum is $100. We will accept an order for less than $100 with a $15 service charge.

Backorders

Backorders of $60 or more will be automatically shipped within 45 days from date of backorder. After 45 days, we will call customers to confirm shipments of backorders. Backorders less then $60 will automatically be canceled.

Terms

First Order: credit card or COD Reorders: Credit card, COD, or Net 30 We accept pre-paid checks, Visa, MasterCard, American Express, and Discover. Credit cards are not charged until orders are shipped. A credit card number is required at the time of the order placement. Customers may apply for Net 30 terms. We absolutely require our credit form be completed (customer credit sheet may be attached) and signed before we will consider terms. A $40 charge will be made for returned checks and terms changed to credit card or money order only. Accounts 30 days past due are subject to a 1.5% per month late charge. In addition we reserve the right to not ship additional orders.

Claims

All claims for damages through shipping, shortages, or other irregularities must be reported to the Customer Service Department within 15 days of receiving the order. We ask that you report claims immediatly in order to facilitate a solution. Please check packing materials carefully to avoid accidentally discarding merchandise. Please retain packing materials for carrier verification. A 15% restocking fee plus freight will be charged for all unauthorized returns, refusals, or undeliverable orders.

Hours of Operation

Our hours of operation for the home office located in LaPaz, IN are as follows: Monday - Friday: 8:00 am - 5:00 EST.


Back
Copyright © 2017 AHS Lighting Home & Decor.